100% Satisfaction Guaranteed

Improving customer satisfaction is our number one priority. Therefore, we have launched a quality assurance program* for HIMHER products.

What do you mean by 100% Satisfaction Guaranteed?

We're 100% committed to making you happy. We aim to provice the product that truly reflects yourself and you genuinely like it! If you're not happy with your purchase, we offer a 10-day no-question-asked return and exchange/ refund for all orders!（Please consider that all the shipping expenses for returning or exchanging the item remain the responsibility of the customer.) If you're out of the 10-day no-question-asked return and exchange/ refund, no worries! Our 6-month warranty offers one-time replacement on us.

  •  How does the product warranty work?

We offer a 6-month warranty of HIMHER-branded products, excluding Packaging bags,gifts,items other than the product itself. Within 6 months from the date of original purchase, if you discover a fault with your item(s), simply contact us with a description summarising the issue and a photo/video clearly showing the defect, and one-time replacement of the same product at our cost during the warranty period.

  • Does your warranty cover all defects?

We cover most of the defects happened to our products. However, it does not cover deterioration/ any defects resulting from normal aging, scratches due to natural wear-and-tear of the product. HIMHER reserves the right to validate any requested warranty claims or modify warranty policies in our sole discretion.
Supplementary Note:Only the product itself is defective or the product is damaged during transportation to enjoy our warranty policy, excluding man-made intentional damage.

  • If my order is a gift from my friend, can I still claim the warranty?

The warranty can only be claimed by the account user of the order placed.

  • Can I request a different product for my replacement under the warranty?

We can only offer the same product as the original order for replacement unless the original item is discontinued or out-of-stock.